joya's Privacy Policy

1 Definitions & Introduction

joya is an online gaming platform built specifically for players in Bangladesh. In this privacy policy, "joya", "we", and "our" refer to the organisation that operates this platform. "User", "you", and "your" refer to any registered or unregistered visitor of joya.

"Personal information" means any information that can directly or indirectly identify a specific individual. This includes name, address, phone number, email address, financial information, and device-related information.

This privacy policy should be read together with joya's Terms and Conditions. Both documents together form the legal basis of your relationship with the platform. If any part of this policy is unclear to you, please contact our support team before you start using the service.

2 Data Collection

joya collects information from you in several ways. The types of information collected and the methods of collection are described in detail below.

2.1 Information You Provide Directly

The information you provide yourself during account registration, login, and identity verification includes:

• Full name and date of birth
• Email address and mobile number
• Residential address
• Payment information (bKash, Nagad, Rocket, or bank account number)
• Copies of government-issued documents provided for identity verification

2.2 Automatically Collected Information

When you use the joya platform, certain information is collected automatically:

• IP address and device type
• Browser type and version
• Operating system information
• Logs of your activity on the platform (login times, game history, transaction records)
• Information collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

In some cases we may receive information from legitimate third parties — such as identity verification service providers, payment processors, and fraud prevention systems. This information is used solely to improve the security of your account and the quality of our service.

3 Purpose of Data Use

joya uses your personal information only for specific, lawful, and transparent purposes. We never collect unnecessary information and do not use collected information beyond its stated purpose.

3.1 Service Delivery & Account Management

• Account creation, verification, and management
• Processing financial transactions (deposits and withdrawals)
• Smooth operation of gaming activities
• Management of bonuses and promotional offers

3.2 Security & Compliance

• Detecting and preventing fraud, money laundering, and other illegal activities
• User identity verification (KYC process)
• Implementing responsible gaming policies
• Age verification for 21+

3.3 Communication & Customer Support

• Providing support via live chat and email
• Sending important account-related notifications
• Informing you about changes to platform policies or services

3.4 Service Improvement

• Improving platform performance and user experience
• Diagnosing and resolving technical issues
• Analysing overall usage patterns (fully anonymised)

4 Data Storage & Security

joya treats the security of your personal information as its highest priority. We use industry-standard security measures to protect your information from unauthorised access, use, or disclosure.

4.1 Technical Security Measures

• All data transmission secured through SSL (Secure Socket Layer) encryption technology
• Sensitive information stored using strong encryption algorithms
• Regular security audits and vulnerability assessments conducted
• Unauthorised access detection and prevention systems in place

4.2 Data Retention Period

How long your information is retained depends on the type and purpose of the data:

• Active account data is retained for as long as the account remains active
• Financial transaction records are retained for the period required by applicable law
• Even after an account is closed, certain information may be kept for a defined period due to legal obligations

4.3 Staff Training

All joya staff who have access to your personal information receive strict privacy training. Access rights are limited only to those staff members who require them in the course of their work.

5 Sharing Data with Third Parties

joya never sells your personal information to third parties. However, information may be shared in specific circumstances, as described in detail below.

5.1 Service Provider Partners

A limited amount of information may be shared with certain trusted third parties in order to operate our services:

• Payment processors — providers of bKash, Nagad, Rocket, and bank transfer services
• Identity verification service providers
• Fraud prevention and security service providers
• Game software providers (technical information only, as required)

All these partners are bound by strict confidentiality agreements with us and may use the information they receive only for the specified purpose.

5.2 Legal Obligations

Information may be disclosed due to legal obligations in the following circumstances:

• Court orders or lawful requests from law enforcement agencies
• Assisting in investigations into financial crime, fraud, or money laundering
• When necessary to protect the rights of joya, our users, or third parties

5.3 What Will Not Be Done

• Selling or renting information to third parties without your consent
• Providing personally identifiable information to advertisers
• Using information for unrelated purposes

6 Cookies & Tracking

Cookies are small text files stored in your browser that help improve the performance of the platform.

6.1 Essential Cookies

These cookies are essential for the basic functioning of the platform. They are used for tasks such as maintaining login sessions, security verification, and remembering language preferences. Without these cookies the service will not function properly.

6.2 Functional Cookies

These cookies remember your preferences and settings, making your user experience more personalised — for example, your preferred game category, display settings, and so on.

6.3 Analytics Cookies

We analyse anonymous usage data to improve the platform. These cookies do not identify you personally — they are used only to analyse overall usage patterns.

6.4 Cookie Controls

You can control or reject cookies by changing your browser settings. However, please note that disabling essential cookies may prevent some features of the platform from working properly.

7 Your Rights

joya believes you should have full control over your own information. To that end we ensure the following rights:

7.1 Right of Access

You may request a copy of the personal information joya holds about you at any time. We will fulfil this request within a reasonable time.

7.2 Right to Rectification

If the information we hold about you is incomplete or incorrect, you may request that it be corrected. You can also update some information directly through your account settings.

7.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, information related to legal obligations or ongoing financial transactions may not be deletable before a specified period has passed.

7.4 Right to Object to Processing

You may unsubscribe from our marketing communications at any time. However, it is not possible to object to the processing of information that is essential for providing the service.

7.5 How to Exercise Your Rights

To exercise any of the above rights, please contact our support team. We will verify your request and respond within a reasonable time.

8 Protection of Minors

joya is a platform strictly operated for users aged 21 and above. We only collect information from, or provide services to, adults who are 21 years of age or older.

If we become aware that a minor has created an account or provided personal information, we will immediately close that account and delete the associated information.

If you believe a minor is using joya, please inform our support team immediately. For more information on responsible gaming, please visit our Responsible Gaming page.

9 Policy Changes

joya may update this privacy policy from time to time. If any significant changes are made to the policy, we will notify you in the following ways:

• Sending a notification to your registered email address
• Displaying an update notification when you log in to the platform
• Changing the "Last Updated" date at the top of this page

If you continue using the platform after the updated policy is published, you will be considered to have agreed to the new policy. For significant changes, we will try to obtain your active consent.

Previous versions of this policy may be provided upon request. In that case, please contact our support team.

10 Contact

If you have any questions, concerns, or requests regarding this privacy policy, joya's support team is always here for you. We provide support 24/7 in both Bengali and English.

Our commitment to protecting your privacy is unwavering. Thank you sincerely for your trust in joya. To learn about our other policies, please visit the Terms & Conditions and Responsible Gaming pages.