joya's commitment to responsible gaming
A truly enjoyable gaming experience is one that is safe, within limits, and played with awareness.
Why is responsible gaming important?
joya believes that gaming should be a source of entertainment — not stress or anxiety. Online gaming brings joy to millions of people, but if it goes out of control, it can have a negative impact on personal and family life. That is why joya is committed to protecting every one of its users.
Our platform includes a range of safety tools that help you stay aware of your gaming habits and take a break when needed. joya does not just offer a gaming experience — it also ensures a safe environment where you can play while keeping within your own limits.
Please remember: gaming at joya is for people aged 21 and above only. Our platform is strictly off-limits for minors. Age verification is mandatory when creating an account.
Our safety tools
joya offers players multiple protective measures to help you enjoy games responsibly.
Deposit Limits
Set the amount you can deposit daily, weekly, or monthly. Once a limit is set, it cannot be exceeded. This keeps your budget in order and prevents overspending.
Time-Out
If you feel you need a break, put your account on pause for a set period. A time-out can be set for anywhere from 24 hours to several weeks.
Self-Exclusion
Choose self-exclusion for a longer break. Once this option is active, you will not be able to log in to joya for the set period and will not receive any promotional messages.
Bet Limits
Decide for yourself how much you want to wager per session or within a set period of time. This limit keeps your entertainment safe.
Age Verification
Age is verified when opening an account at joya. No one under the age of 21 can use the platform. This is one of our most important protective measures.
24/7 Support
Our support team is always ready to help with any issue. Reach us via live chat or email in Bengali or English — at any time.
Warning signs of problematic gaming
If gaming starts to feel like a burden rather than a pleasure, it is important to take notice in time. If you notice any of the signs below, pause and seek help:
- Playing with savings or borrowed money
- Repeatedly playing in an attempt to recover lost money
- Hiding gaming habits from family or friends
- Repeatedly failing when trying to stop gaming
- Feeling restless or agitated when unable to play
- Playing while neglecting work, studies, or family responsibilities
- Experiencing stress, anxiety, or depression because of gaming
If you notice these signs, do not wait — contact joya's support team or activate self-exclusion. Asking for help is an act of courage.
How to use the safety tools
Using the safety features at joya is simple — just follow a few steps.
Log In
Log in to your joya account and go to Account Settings.
Responsible Gaming
Find the "Responsible Gaming" section in Settings.
Set Limits
Choose your preferred option — deposit limit, bet limit, or time-out.
Confirm
Confirm the limit. Changes may take a little time to take effect — this is intentional.
More about deposit limits
The minimum deposit at joya is just ৳200. As part of responsible gaming, you can also set your own limit. For example, if you want to deposit a maximum of ৳1,000 per week, once you set that limit joya's system will enforce it automatically.
Reducing a limit takes effect immediately, but increasing a limit requires a waiting period — this gives you the chance to make a considered decision.
How does self-exclusion work?
Self-exclusion is a powerful safety feature. Once activated, you will not be able to play any game or make a deposit at joya for the set period. During this time you will also not receive any promotional emails or messages.
Even after the self-exclusion period ends, your account does not become active automatically — you will need to reactivate it yourself. This is an intentional step to make sure you are truly ready.
Protecting minors
joya is for people aged 21 and above only. To keep minors away from gaming, use internet filters at home. Make sure your devices are password-protected and get into the habit of logging out. Keep your account details away from younger members of the household.
Need support? We are always here
For any concern or issue related to gaming, joya's support team is by your side 24 hours a day, 7 days a week. Support is available in both Bengali and English.
Enjoy joya's gaming world safely
Set your limits, play responsibly, and enjoy joya's entertaining environment.